FAQ

FAQ — Frequently asked questions

Opening and staffed hours

Unstaffed hours	05:00–10:00
Staffed hours	10:00–19:00
Unstaffed hours	19:00–24:00
Closed (all guests must leave)	24:00

First-time visitors are welcome during unstaffed hours. Scan the QR code at the entrance with your smartphone and choose the LINE Mini App or your email address (with email, you enter from the link we send you). No membership registration is needed. If you do not have a smartphone, please visit during staffed hours for in-person assistance. During unstaffed hours, credit cards, electronic money (transit IC cards, iD and QUICPay) and QR payments are accepted. Cash is accepted only during staffed hours.

First-time visitors are welcome during unstaffed hours. Scan the QR code at the entrance with your smartphone and choose the LINE Mini App or your email address (with email, you enter from the link we send you). No membership registration is needed. If you do not have a smartphone, please visit during staffed hours for in-person assistance.
Staffed hours (10:00–19:00): cash, credit cards, transit IC cards and QR payments
During unstaffed hours, credit cards, electronic money (transit IC cards, iD and QUICPay) and QR payments are accepted. Cash is accepted only during staffed hours.
During staffed hours, please tell a staff member when leaving. During unstaffed hours, slide the checkout bar on the screen you used to enter (the LINE Mini App or the email link); the door unlocks automatically after payment. Everyone must leave by 24:00.
Handover of some rental items and in-person assistance are available during staffed hours only. You can sign up for a monthly plan in the LINE app or at the front desk. If you have any concerns or questions, our staff will explain everything carefully at the front desk during staffed hours.
Nespresso, Wi-Fi, power outlets, outside food, the microwave, the printer, chargers, and monitors remain available during unstaffed hours. You do not need to ask before using the microwave.

What do I need for my first visit?

What drinks are available?

You can freely use our Nespresso professional coffee machine. We offer 9 flavors including decaf, plus various soft drinks. All drinks are included.

Can I bring food?

Yes, you are welcome to bring bento boxes, snacks, and other food. A microwave is also available.

Is there Wi-Fi and power?

All seats have power outlets, and high-speed Wi-Fi with WPA3 is available free of charge. Charging cables are also available to borrow.

Does this Nishikasai café have power outlets and Wi-Fi?

Yes. At filament self cafe, every seat has a power outlet. Wi-Fi is also available, so you can use the café for work, study and online tasks.

I’m looking for a café in Nishikasai where I can work for long hours. Can I use yours?

Yes. As a time-based self-service café, we suit short visits as well as long stretches of work or study. Our pricing is designed so that longer stays are easy on your wallet.

Is it easy to visit on my own?

Yes. Most of our customers visit alone. You can use the café without any problem.

Do I need a reservation?

No reservation is needed for regular use. Private-room reservations and monthly-plan enquiries are handled in person during staffed hours or by message.

Can I bring children?

Children below elementary school age must be accompanied by a guardian. Strollers are welcome inside.

Is English support available?

Yes, we have English-speaking crew members. Please feel free to ask for support in other languages as well.

Where can I find monthly plan details?

We offer six monthly plans: Morning Plan / Weekday Plan / Everyday Plan / Holiday Plan / After 5 Focus Plan / Daytime Refresh Plan. See the monthly plan page for the hours and price of each.

How do I join a monthly plan?

You can sign up for a monthly plan in the LINE app or at the front desk. If you have any concerns or questions, our staff will explain everything carefully at the front desk during staffed hours. Credit card is the only payment method. Your first month is prorated from the day you join and charged that same day; from the next month, that month’s fee is charged automatically on the 1st. New members also pay a one-time joining fee of ¥3,000 (tax incl.). You are also welcome to call us.

How do I cancel a monthly plan?

You can cancel yourself in the LINE app at any time. Cancellation by phone or e-mail is not available. You can keep using the cafe until the end of the month you cancel in, and remaining days are not refunded. Please note that you cannot rejoin until that month’s fee has been charged. The front desk is happy to walk you through it, but you complete the steps on your own device.

Can I join a monthly plan partway through the month?

Yes. You can join a monthly plan in the middle of the month. Your first month is prorated, so you can join at any time with peace of mind.

Is private use available?

Yes. We accommodate private hire, events, commercial photo shoots, workshops and other special uses. If you are considering booking the café privately, please get in touch.

What payment methods are accepted?

Staffed hours (10:00–19:00): cash, credit cards, transit IC cards and QR payments
During unstaffed hours, credit cards, electronic money (transit IC cards, iD and QUICPay) and QR payments are accepted. Cash is accepted only during staffed hours.

Can I smoke?

The entire apartment building is non-smoking, so smoking is not permitted inside the café, on the terrace or in the bicycle parking area.

Is there parking for motorcycles?

There is a spacious bicycle and motorcycle parking area next to the entrance.

Is there a car park?

We do not have a car park. Please use one of the coin-operated car parks nearby.

I can’t get through on the phone.

The shop number, 03-6808-5511, is answered during staffed hours only. You can reach the store manager directly at 080-2028-8445. This number also takes calls during unstaffed hours, but the manager may be unable to answer, for example while asleep or on the move.