FAQ

FAQ — Frequently asked questions

Opening and staffed hours

Unstaffed hours	05:00–10:00
Staffed hours	10:00–19:00
Unstaffed hours	19:00–23:00
Closed (all guests must leave)	23:00

Entry during unstaffed hours requires the LINE Mini App and a credit card.

First-time visitors are welcome during unstaffed hours. Entry requires a smartphone with the LINE Mini App. If you do not use LINE or do not have a smartphone, please visit during staffed hours for in-person assistance.
Staffed hours (10:00–19:00): cash, credit cards, transit IC cards and QR payments
Unstaffed hours: credit cards only
During staffed hours, please tell a staff member when leaving. During unstaffed hours, slide the checkout bar in the LINE Mini App; the door unlocks automatically after payment. Everyone must leave by 23:00.
Handover of some rental items, monthly-plan registration and in-person assistance are available during staffed hours only.
Nespresso, Wi-Fi, power outlets, outside food, the microwave, the printer, chargers, and monitors remain available during unstaffed hours. You do not need to ask before using the microwave.

What do I need for my first visit?

First-time visitors are welcome during unstaffed hours. Entry requires a smartphone with the LINE Mini App. If you do not use LINE or do not have a smartphone, please visit during staffed hours for in-person assistance.

What drinks are available?

You can freely use our Nespresso professional coffee machine. We offer 9 flavors including decaf, plus various soft drinks. All drinks are included.

Can I bring food?

Yes, you are welcome to bring bento boxes, snacks, and other food. A microwave is also available.

Is there Wi-Fi and power?

All seats have power outlets, and high-speed Wi-Fi with WPA3 is available free of charge. Charging cables are also available to borrow.

Do I need a reservation?

No reservation is needed for regular use. Private-room reservations and monthly-plan enquiries are handled in person during staffed hours or by message.

Can I bring children?

Children below elementary school age must be accompanied by a guardian. Strollers are welcome inside.

Is English support available?

Yes, we have English-speaking crew members. Please feel free to ask for support in other languages as well.

Where can I find monthly plan details?

We offer six monthly plans: Morning Plan / Weekday Plan / Everyday Plan / Holiday Plan / After 5 Focus Plan / Daytime Refresh Plan. See the monthly plan page for the hours and price of each.

How do I join a monthly plan?

You can apply yourself in the dedicated filament LINE app. Credit card is the only payment method. Your first month is prorated from the day you join and charged that same day; from the next month, that month’s fee is charged automatically on the 1st. New members also pay a one-time joining fee of ¥3,000 (tax incl.). During staffed hours the front desk is happy to walk you through it, and you are welcome to call us.

How do I cancel a monthly plan?

You can cancel yourself in the LINE app at any time. Cancellation by phone or e-mail is not available. You can keep using the cafe until the end of the month you cancel in, and remaining days are not refunded. Please note that you cannot rejoin until that month’s fee has been charged. The front desk is happy to walk you through it, but you complete the steps on your own device.

Is private use available?

Yes, private use is available for meetings, events, photo shoots, and more.

What payment methods are accepted?

Staffed hours (10:00–19:00): cash, credit cards, transit IC cards and QR payments
Unstaffed hours: credit cards only