Everyday Plan

Important Notes

• Not available during exclusive-use bookings.
• During unstaffed hours, the cafe operates on a self-service basis.
• New members pay a ¥3,000 joining fee.
• Not available during the New Year holiday period.
• Private rooms cost extra.
• The printer is free to use.

Payment

• Payment is by credit card only (VISA, Mastercard, JCB, Amex, Diners, Discover).
• For your first month, the fee up to the end of that month is prorated by day and charged on the day you join.
• New members pay a ¥3,000 joining fee. (If you cancel and later rejoin, you are treated as a new member.) There is no joining fee for a locker-only contract.
• From the following month on, each month’s fee is charged automatically on the 1st.
• In the month you cancel, you can use the service until the end of that month. Remaining days are not refunded.
• You can cancel at any time yourself in the LINE app. Staff at the front desk can show you how, but the procedure must be done on your own device.
• Lockers are available for ¥1,100 per month. Just let us know if you would like one.

Using unstaffed hours

• First-time visitors are welcome during unstaffed hours. Scan the QR code at the entrance with your smartphone and choose the LINE Mini App or your email address (with email, you enter from the link we send you). No membership registration is needed. If you do not have a smartphone, please visit during staffed hours for in-person assistance.
• If you are the first to use the coffee machine in the morning, please start up the machine yourself by following the guide.
• Lattes are not available during unstaffed hours.
• A light snack for monthly members is available every morning until 9:45. Please help yourself.
• Nespresso, Wi-Fi, power outlets, outside food, the microwave, the printer, chargers, and monitors remain available during unstaffed hours. You do not need to ask before using the microwave.
• Members can use the private rooms free of charge in the morning (05:00–12:00), but you must always book in advance during staffed hours. (Private rooms can be booked up to one week ahead, for up to 2 hours per booking.)

Other notes

• The security cameras are not a promise that the café is being watched at all times.
• Evacuation routes and emergency contacts for disasters and emergencies are posted on the black door next to the private room at the back of the café. Please check them.
• If an accident happens to you while no crew member is present, such as during unstaffed hours, filament cannot deal with it. We therefore ask that only those who agree to this become members.
• In an emergency, please call 080-2028-8445 (filament manager). Please understand that we may not always be able to answer.

Not available during exclusive-use bookings

• We announce the exclusive-use schedule to all members via LINE. There may be up to 5 days of exclusive use per month.
• When an exclusive-use booking changes our opening hours, we will, as a rule, announce it one week before and one day before via LINE and the calendar on our official website.

Disclaimer

• filament accepts no liability for any damage arising from any of the following:
• ① Damage caused by being unable to use a private room booking
• ② Damage from unauthorized use, damage to property, theft, accidents, breakdowns, fire, natural disasters, infection with an illness, roof leaks or other trouble occurring in the café
• ③ Any damage, including lost business, transportation costs and labor costs, if you cannot use filament on the day because it is full or for similar reasons, or become unable to use it partway through the day
• ④ Damage you cause to filament, other customers or third parties through your use of this service, and damage from accidents you cause to yourself
• ⑤ Damage such as poor health, injury or loss of work arising from your own circumstances
• ◎ Any damage arising when you violate filament’s terms or these notes
• In addition, filament’s liability for damages to you is limited to the amount of the usage fee for the use in which that liability arose.